Job description
Successful candidates will act as SAND's points of contact with customers and prospective customers on technical matters. Acting on their own or as part of a team, they will design, demonstrate, and deploy the market's leading intelligent information management solutions.
Territory
North America
Tasks and responsibilities
- Definition and validation of appropriate solutions for customers
- Responsible for developing and managing the overall project plan for the customer, including:
- Definition and maintenance of customer project schedules and deliverables
- Preparation of statements of work, management of risk items, tracking of action items and customer-specific software bugs
- Preparation of installation reports
- Tracking of project deliverables
- On-site product installation, customization, and integration
- Management of customers' technical expectations on-site
- Participation in pre-sales technical support and product demonstrations
- Participation in writing system documentation including installation procedures and training guides
- Participation in customer support plan
- Provision of customer training when required
- Provision of technical input to RFP responses.
Professional and personal qualifications
- Ability to install and configure software with minimum supervision
- Ability to understand customer requirements without extensive documentation from the customer
- Ability to work with sales organization to prepare customer presentations and quotations
- Ability to manage customer expectations during system acceptance phase
- Ability to host technically-focused meetings, within the company and with customers
- Ability to present architectural solutions to customers
- Proven track record of working with demanding customers in a data warehousing environment
- Record of successfully deploying large system projects
- Good business skills and initiative
- Self-motivated
- Willingness to travel.
Academic and technical knowledge requirements
- University/college degree in Computer Science, Computer Engineering or equivalent
- Good knowledge of database concepts and the SQL language
- Good knowledge of UNIX and Windows operating systems and scripting environments
- SAP BI knowledge would be an asset
Experience
- 3 years experience working in a database or information management environment
- Experience in pre-sales and post-sales environment
- Experience integrating and testing large software systems
- Experience managing large system projects.
Please Note: SAND Technology does not accept agency resumes or any submissions that arrive as part of mass-mailings. To contact SAND about this position, please send an e-mail with your resume attached to careers@sand.com with the subject line reading "Solutions Architect Position"
About SAND Technology
SAND Technology provides Data Management Software and Best Practices for storing, accessing, and analyzing large amounts of data on-demand while lowering TCO, leveraging existing infrastructure and improving operational performance.
SAND/DNA solutions include CRM analytics, and specialized applications for government, healthcare, financial services, telecommunications, retail, transportation, and other business sectors. SAND/DNA has achieved "Certified for SAP NetWeaver" status and SAND Nearline Integration Controller has achieved "Powered by SAP NetWeaver" status.
SAND Technology has offices in the United States, Canada, the United Kingdom and Central Europe.